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8 Financial & Wellness Benefits for Employees
Escuchamos las principales necesidades actuales y futuras de los empleados; nos aseguramos de que las familias estén sanas y tengan seguridad financiera La semana pasada, la Reserva Federal aumentó la tasa de interés de referencia por primera vez desde marzo de 2020. Esto significará un costo más alto para los endeudamientos con tarjetas de crédito, los préstamos para estudio y vivienda, el financiamiento de automóviles, entre otras. También podría representar mayores ganancias en las cuentas de ahorros, según la institución. Esta noticia, junto con las inquietudes sobre la salud mental y el bienestar físico de los cuidadores a medida que superan la pandemia, ha presentado a los líderes de Renown una oportunidad única de reformular los enfoques sobre cómo ayudar a sus empleados a crecer, a sentirse apoyados económicamente e involucrarse como parte de un equipo saludable y pujante. Después de escuchar a los empleados, el Departamento de Recursos Humanos de Renown Health anunció una serie de beneficios adicionales para promover formas de aumentar el equilibrio entre el trabajo y la vida personal, apoyar estrategias de descanso y recuperación, y brindar nuevos recursos financieros fundamentales para que los equipos estén satisfechos y tengan un alto desempeño. Renown Health está contratando personas para ocupar puestos clave para apoyar la salud y el bienestar de nuestra comunidad, y alienta a aquellos a quienes les apasiona el sector de servicios a unirse a la familia de Renown y luchar por la causa justa. Para ello, deben postularse en línea en careers.renown.org Los beneficios nuevos y ampliados de 2022 para los empleados incluyen los siguientes: 1. Beneficios ampliados del plan de salud física, del plan médico y del dental. El programa MOBE, que se ofrece sin cargo, brinda a cada empleado una Guía de salud personal para apoyar cuatro elementos centrales de la salud: dieta, sueño, movimiento físico y bienestar emocional, con el fin de ayudarles a desarrollar hábitos saludables, impulsar una vida mejor, cargarse de energía y promover la sanación. Este año, Renown amplió su cobertura del plan médico al agregar nuevos beneficios, sin aumentar las tasas que pagan los empleados. Renown ofrece beneficios de seguro de salud a través de Hometown Health, la única y más grande compañía de seguros sin fines de lucro de propiedad local del norte de Nevada con cobertura médica de amplio alcance. Hometown Health ofrece acceso a la red más grande de servicios clínicos de la mayor calidad prestados por 1,200 médicos y especialistas en 150 centros de atención, incluidos los del Renown Medical Group: los centros de atención de urgencia, los servicios de laboratorio y de diagnóstico por imágenes, y los mejores hospitales del estado según el Us News & World Report, el Renown Regional Medical Center (2022) y el Renown South Meadows Medical Center (2021). Los nuevos beneficios médicos que se agregaron este año incluyen visitas de telesalud con un copago de $0; recetas de Renown Pharmacy sin deducible y, si los empleados y sus familias necesitan viajar fuera del área para recibir atención esencial, ahora se ofrece un estipendio para viajar al University Medical Center en Las Vegas o al University of Utah Health. La organización también redujo el costo de las primas del seguro de salud que pagan los empleados a tiempo parcial (entre 20 y 30 horas). Además de las mejoras en los beneficios para la salud, la red dental se amplió con MetLife Dental, sin aumentos en las primas de las tasas del plan dental que pagan los empleados en 2022. Como organización sin fines de lucro, Renown puede ofrecer a los empleados la capacidad de establecer cuentas de gastos flexibles como una forma de usar dinero libre de impuestos para pagar gastos médicos que no cubren otros planes de salud. 2. Mejoras en los programas de apoyo para el bienestar y la salud mental. Renown Health es el hogar del Stacie Mathewson Behavioral Health & Addictions Institute. Como líderes, están trabajando para eliminar el estigma y las barreras al uso de servicios de salud mental cuando se necesitan. Para ello, hacen énfasis en que buscar ayuda demuestra fortaleza, no debilidad. Esto incluye alentar a los miembros del equipo a tomarse un día libre para renovarse y recargar energía o aprovechar las visitas de consejería de salud mental que son confidenciales y sin cargo. Renown actualizó su política para incluir el bienestar mental y emocional como categoría elegible para el uso de la licencia por enfermedad. Durante la pandemia, para asegurarse de que los empleados contaran con el tiempo necesario llegado el caso, el equipo de liderazgo agregó 80 horas de licencia por enfermedad a la licencia por enfermedad a la que tienen derecho los empleados, así como un copago de $0 para sesiones de salud conductual y servicios de nutrición de Teladoc (servicio virtual). Renown fomenta el buen estado físico y estimula la salud y el bienestar de los empleados al apoyar la participación en carreras (a pie o en bicicleta) en sus comunidades. Los empleados que participan en carreras, que corren, caminan, que participan en triatlones o realizan ciclismo pueden solicitar un reembolso por el cargo de una entrada individual de hasta $100. 3. Aprecio y participación de los empleados. Es posible que muchos equipos ahora estén trabajando en el lugar, de manera híbrida o de forma remota, lo que significa que reunirse para crear nuevos recuerdos resulta más difícil. Los líderes de Renown Health continúan generando camaradería y vínculos en el lugar de trabajo al invertir en realizar eventos mensuales de orgullo para el personal, y organizar todo tipo de encuentros, desde reuniones sociales en línea hasta noches de juegos, con el fin de ayudar a restablecer los vínculos. En Renown, la participación de los empleados también adopta la forma de programas de reconocimiento. El programa Everyday Amazing alienta a los empleados a darse las gracias unos a otros por un servicio excepcional mediante una plataforma en línea, y a obtener certificados y puntos para tarjetas de regalo y premios. Employee and organization-led leadership and career education programs are encouraged, as well as paid volunteer opportunities (four hours each quarter), and matches of up to $1000 for non-profit organization boards on which Renown Health employees serve. Renown ofrece eventos y anuarios para ayudar a los empleados a celebrar su historia y logros. También organiza Celebrate Amazing, un evento especial para celebrar los hitos de servicio y honrar a los galardonados como “Mejores Talentos” y “Mujeres de Logros”. Renown apoya a la comunidad e invita a los proveedores médicos y a los empleados para que asistan a eventos de los Reno Aces, a partidos de fútbol y básquetbol de la UNR, a la Great Reno Balloon Race y a cientos de eventos de la comunidad cada año. 4. Vivir sin deudas con programas de bienestar financiero. Hay disponible un programa gratuito de bienestar financiero de Salary Finance para los empleados, con un préstamo vinculado al salario. Este beneficio permite a los empleados tomar préstamos o ahorrar dinero directamente a través de su cheque de pago. Los préstamos vinculados al salario permiten a los empleados acceder a crédito asequible que pueden pagar fácilmente mediante su salario, lo cual les ayuda a pagar deudas existentes o a evitar el uso de tarjetas de crédito con altos intereses, los cargos por sobregiro o los préstamos de días de pago. Salary Finance ofrece opciones de préstamo asequibles para momentos de necesidad, así como un componente de educación financiera que ayuda a los empleados a comprender su nivel actual de contenido financiero específico según sus necesidades. Desde su lanzamiento, más del 40 % de los empleados ha participado en la oferta de Salary Finance, y más de 500 han accedido a créditos asequibles a través del Financial Wellbeing Hub de Salary Finance para Renown. “Ha tenido un impacto maravilloso y ha disminuido el estrés frecuente que sentía respecto a mi deuda”, expresó un empleado de Renown inscrito en el programa. En total, se calcula que los empleados han ahorrado casi $275,000 en intereses, y esa cifra continúa aumentando a medida que más empleados aprovechan el beneficio. El programa Greater Perks de Greater Nevada Credit Union, la cooperativa de crédito oficial para empleados de Renown, ofrece una serie de beneficios que incluyen un bono de $100 por abrir una nueva cuenta corriente, $25 por abrir una nueva cuenta “I Can Save”, $500 de crédito por una valoración para un préstamo para vivienda, tasas bajas para préstamos personales a corto plazo y préstamos para automóviles, además de seminarios regulares sobre bienestar financiero en línea. No se requiere ser miembro de la cooperativa de crédito para aprovechar las ofertas de Greater Nevada Mortgage. Además, los donantes han aportado, mediante la Fundación de Renown Health, fondos para ayudar a los empleados que han sufrido una catástrofe financiera personal y necesitan financiamiento de emergencia para pagar facturas, sin necesidad de pago. 5. Reembolso de asistencia educativa, pago de préstamo estudiantil y educación continua para estudiantes. Renown valora y alienta a los empleados a continuar estudiando y apoya las aspiraciones y metas profesionales. El programa de asistencia educativa ofrece oportunidades de reembolso y pago de préstamos, así como orientación educativa y financiera de expertos. Se proporciona reembolso de matrícula, certificación y certificado a los empleados que actualmente están inscritos en una universidad/facultad o están trabajando por obtener una certificación o certificado profesional. Además, la organización apoya a los empleados que han completado su educación anteriormente y que ahora enfrentan la carga de los préstamos estudiantiles. Los empleados también tienen la opción de invertir en un plan de ahorros para la universidad 529, un programa de inversión diseñado para ayudar a las personas a ahorrar para gastos educativos futuros de hijos/dependientes en casi cualquier universidad privada o pública o institución de educación superior acreditada. 6. Asistencia para el cuidado infantil y de adultos en el lugar. Organizar el cuidado infantil ha sido un obstáculo para los padres que trabajan a lo largo de la pandemia. Renown es uno de los pocos sistemas de salud que ofrecen cuidado infantil en el lugar. En Renown Health Child Care Center, se recibe a los hijos de los empleados que tienen entre seis semanas y seis años (que aún no asisten al jardín de infantes). El centro está autorizado para 176 niños y cuenta con 11 aulas: tres aulas para bebés, cuatro para niños pequeños y cuatro aulas para niños en edad preescolar. El personal ayuda a los padres con recursos para buscar cuidado infantil en el lugar o con proveedores de servicio de guardería autorizados en la comunidad. Los empleados cuidan cada vez más de los adultos mayores en sus familias. Como organización sin fines de lucro, los empleados pueden contribuir en sus cuentas FSA con ahorros libres de impuestos que cubran el cuidado de niños y adultos mayores. 7. Horarios y ubicaciones flexibles. Renown ahora brinda a los proveedores médicos y a los empleados la posibilidad de trabajar en el lugar, de manera híbrida o remota. Este año, dado que muchos empleados que trabajaban de forma remota se mudaron del estado para estar más cerca de sus amigos o familiares, Renown no se quedó atrás y contrató a una organización de empleo profesional llamada Tri Net, en un modelo de empleo conjunto para obtener ayudar con los beneficios y la administración de impuestos a nivel nacional. Ahora, Renown puede reclutar y conservar empleados que trabajan de forma remota en ubicaciones que van desde Maine hasta Minnesota y ofrecer, para una amplia variedad de puestos de TI, servicios de apoyo de finanzas y otros tipos, horarios remotos y flexibles que resultan atractivos para muchos empleados en todo el país. Los médicos ahora cuentan con una gran variedad de puestos disponibles en más de 100 ubicaciones en todo el estado. El 7 de marzo, Renown aumentó el límite del diferencial de turno a 10 % hasta $6 por ahora y agregó un diferencial de fin de semana para el personal de hasta un 5 %. En los hospitales de Renown, hay puestos de trabajo disponibles las 24 horas, los 7 días de la semana para servir a la comunidad. Otros proveedores y empleados aprovechan las opciones de semana laboral comprimida, turnos de 12 horas, entre otras, que les permiten tener flexibilidad para llevar la vida que desean en el trabajo y en el hogar. 8. Plan de ahorros para la jubilación de Renown. Hay disponibles planes de ahorro para la jubilación, incluido el plan 401(k) completo a través de Vanguard, para que los empleados ahorren para el momento de jubilarse. Los empleados pueden contribuir entre el 1 y el 75 % del pago antes de aplicados los impuestos (hasta el límite anual que establece el IRS) y recibir una contribución equivalente de Renown del 4 % cuando aportan un 4 % o más a un plan 401(k). Se pueden hacer traspasos de planes 401(k), 403(b), 457 u otros planes calificados de un empleador anterior a un plan de Vanguard en cualquier momento. Además, se permiten retiros en servicio la edad de 59 años y medio 2de la cuenta 401(k) y se agregó una nueva opción de Roth 401(k). Únase al equipo de Renown: Renown Health está contratando personas para ocupar puestos clave en la organización para apoyar la salud y el bienestar de nuestra comunidad. Para unirse a la familia de Renown y luchar por la causa justa, postúlese en línea en careers.reown.org. Acerca de Renown Health Renown Health es la red de atención médica integrada de administración local y sin fines de lucro más grande de la región, que presta servicios a Nevada, Lake Tahoe y el noreste de California. Con una fuerza laboral diversa de más de 7,000 empleados, Renown ha fomentado una cultura de excelencia, determinación e innovación de larga data. La organización se compone de un centro de urgencias, dos hospitales de cuidados agudos, un hospital infantil, un hospital de rehabilitación, un grupo médico y una red de atención de urgencias y Hometown Health, la compañía de seguros sin fines de lucro más grande de la región y de propiedad local, Hometown Health. Actualmente, Renown está inscribiendo participantes en el estudio genético de salud poblacional basado en la comunidad más grande del mundo, el Healthy Nevada Project®. Visite renown.org para obtener más información.
Leer más About 8 Financial & Wellness Benefits for Employees
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La gratitud toma vuelo en Renown Health durante la celebración de la Semana del Personal de Enfermería y del Hospital
La Unidad de Cirugía General de Renown estrena un par de alas de ángel elaboradas por el personal y sus familias para conmemorar la Semana del Personal de Enfermería y del Hospital, del 4 al 10 de mayo. Una obra de arte especial en la Unidad de Cirugía General de Renown Health aporta color y alegría a todos los que pasan por allí. The unit’s new angel wings backdrop is made up of individually-decorated feathers – created by Renown nurses, certified nursing assistants, unit clerks, supervisors, staff’s family members and anyone else who wanted to contribute their creativity. Este adorno angelical se creó para celebrar la Semana del Personal de Enfermería y del Hospital en Renown, que se celebra del 4 al 10 de mayo, y arroja luz sobre algunas de las cosas por las que nuestro personal de enfermería está más agradecido. “This art project was a month in the making,” said nurse manager of Renown’s general surgical unit, Deanna Olson. “A true collaborative effort, our staff, and even some of their children, would use their breaks and downtime to cut out and decorate feathers. Some focused on using bright, vibrant colors, while others wrote about what they are grateful for and the things that make them happy.” Doodles of pets, names of family members and inspirational quotes are just a few of the things featured on the feathers. Los nombres de los 110 empleados que trabajan en la unidad también se pueden encontrar en las alas de ángel. The idea behind the backdrop theme was inspired by nurse Melissa Vierra, who spent her last night as part of the general surgical unit working with a few team members to build the angel wings. Vierra now serves as a nursing administrative manager for Renown. “It takes an angel to be selfless enough to devote oneself to the care of others,” said Vierra. All our angels are as unique as the feathers in the wings, but together, we are united as a team to provide the best care possible for our patients. I am extremely grateful for my nursing family and all the lives they touch, including mine, every day.” A few Renown nurses joined Vierra in expressing their gratitude: “I am grateful that I have a job and for everything I have in my life.” – Elizabeth Rios, CNA “I am grateful for my family.” – Jena Smith, RN “I am grateful for my health.” – Mary Gutierrez, UC “I am grateful that I am not sick.” – Barby Workman, CNA “I am grateful for my life.” – Sierra Genz, RN “I am grateful for my health.” – Alyssa Daly, RN “I am grateful to be working.” – Skye Sauls, RN “I am grateful for my pets and my family.” – Colette Chapman, RN “I am grateful for the Bob Ross-esque landscapes.” – Tahni Murphy, RN “I am grateful for my family, my health and having a job that I love.” – Deanna Olson, RN During times of uncertainty, it’s these things, coupled with our amazing patients and teammates that keep us going,” added Olson. “I’m lucky to have the angel wings right outside my office. Seeing our angels from all departments take photos in front of the wings and hearing the love and happiness in their voices gives me hope to look towards the future – our community is in amazing hands.” ### About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown es uno de los mayores empleadores privados de la región y cuenta con una fuerza laboral de más de 7,000 empleados. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. Visite renown.org para obtener más información. Media Contact: Public Relations M: 775-691-7308 E: news@renown.org
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20 Years of Compassion and Dedication
When you meet Poeth Kilonzo, Director of Oncology Nursing at Renown Health, you are immediately greeted with a warm smile that puts your mind at ease. Within the William N. Pennington Cancer Institute, Poeth enjoys a strong reputation among her employees and patients as someone they can always rely on, no matter how rough the tides may flow. As an incredibly humble oncology professional, you may not realize that behind that smile is the power of a best-in-class nurse and leader holding a 20+ year career of diverse nursing experience and leadership excellence – dedicating the majority of her service to Renown Health. Join us as we dive into Poeth’s unique journey through Renown. Finding Her Passion Ever since she could remember, Poeth has been a “people person.” Above all else, she cared for people – and she cared a lot. What better place for her to be than healthcare? After moving to northern Nevada from Kenya, she began working in private patient care working with home health and dementia patients while taking classes at Truckee Meadows Community College (TMCC) in 2000. One day, a patient asked her a question that would change the course of her career journey: Did you ever think about becoming a nurse? Driven by not only the words of encouragement of her patients and supervisors in home health but also the rallying support from her family and friends, including her husband and high school friend, who both have decades of experience interacting with nurses in healthcare (with her husband spending many of those years at Renown), Poeth knew this was the path she was meant to take. “That was it; it was like a light switch had flipped,” said Poeth. “I switched to nursing overnight.” According to Poeth, TMCC’s nursing program offered her an incredibly supportive environment, which was especially important as she was a young mom at the time. Working in healthcare, going to nursing school and raising a family all at the same time is no easy task, but to Poeth, this was her calling. “Regardless of my path, I knew I wanted to be a nurse that was close to patients, sitting with them and holding their hand throughout their treatment,” said Poeth. During nursing school, Poeth completed clinicals at several hospitals in Reno – three of them were at Renown Health (known as Washoe Medical Center at the time). What immediately stood out to her was the passion of the pediatrics unit, especially in the neonatal intensive care unit (NICU). “While I knew that pediatrics wasn’t going to be my arena, some of the best times in my life were during my pediatrics clinical,” said Poeth. “It opened me up to how welcoming Renown is.” While doing her rotations, nursing leaders helped Poeth and her fellow classmates discover Renown’s Nurse Apprentice program, an apprenticeship designed exclusively for local northern Nevada nursing students. One of those leaders asked her, “have you considered doing a rotation in oncology?” And another light switch flipped. “Bingo. I am becoming an oncology nurse apprentice,” Poeth recalls. And that’s exactly what she did. After her four-month apprenticeship ended in February 2002, she walked into her interview with Joanna Gold, who would end up being her supervisor and one of her greatest mentors until she passed away in recent years. With her experience and enthusiastic spirit on her side, Poeth fervently expressed her passion and interest in working in oncology. And Joanna saw all of that and more. In June 2002, Poeth was presented with a two-year oncology RN contract, which she easily signed – however, she knew right then and there but she was not going anywhere. Renown was her home, and oncology ignited the fire within her. “The nurses in this unit are part of what kept me here,” Poeth remembers. “These nurses would really do anything for their patients. The commitment and love they all had for one another truly was like family. It inspired me to learn more and give even better care to my patients." To Poeth, it didn’t feel like she was coming to work just to do a job – she was following her dreams. “You don’t think about the work you do; you think about the service,” said Poeth. From there, Poeth spent three years on the floor as an oncology RN and became a night shift supervisor in 2005. She was thriving. But this part of her journey was only the beginning. When Opportunity Arises, Take It In March 2007, Poeth and her husband welcomed their third child – and for her, working a day shift position would serve her the best at her current stage of life. This revelation led her down to Renown South Meadows Medical Center, where she became a staff nurse in Medical Telemetry. It was in the telemetry unit where Poeth contributed to one of the largest digital transformations Renown would ever go through: transitioning from paper records to electronic records on EPIC. From there, Poeth was inspired to get back into leadership in 2012 as the Supervisor of Clinical Nursing overseeing nurses, clinical outcomes and payroll in the medical/telemetry unit and intensive care unit (ICU). The timing of her leadership role lined up perfectly with her decision to take her skills to the next level, achieving a bachelor’s degree from Nevada State College in 2016. The timing of her degree lined up perfectly with what was about to come; she embarked on her first leadership role at Renown This is where she would happily stay for 11 years, eventually becoming the Manager of Nursing in telemetry and the ICU, noting that Renown South Meadows felt like a second home to her. “I wore many hats at South Meadows,” Poeth recalls. “From piloting back coding and handling compliance work to being on the patient floor and heading up South Meadows’ first high school hospital volunteer program, I got very involved. We had seven years without having a single nurse traveler in our unit." It wasn’t long before Poeth was inspired to expand her education even further, and she graduated in January 2018 with a master’s degree in nursing clinical leadership from Western Governors University. Thanks to Renown’s educational assistance programs, our health system invested directly in Poeth’s education with tuition reimbursement and a $1,000 nursing scholarship. Soon after celebrating her achievement, Jennifer Allen Fleiner – who was the Director of Nursing at Renown South Meadows at the time – asked Poeth yet another question that would bring her to the precipice of another career detour: “Have you ever considered transferring from South Meadows to Renown Regional?” Moments later, Alicia Glassco, Director of Nursing for Renown Regional, asked her the same question, noting that the hospital’s neurosurgery unit needed the leadership of someone just like Poeth. “It took me a whole week to make a decision, because this was one of the toughest decisions I’ve ever made in my life,” said Poeth. “I truly loved South Meadows. After that week, my leader told me, ‘you know what, Poeth? You’ve reached your pinnacle. You need and deserve a new challenge. Learn from this new team and teach them something. I think you have a huge opportunity for growth.” So, Poeth decided to apply for the position and shadow the neurosurgery team, where unlike her unit, the majority of the team at the time were travelers. But this was a challenge Poeth was up to – so she was accepted into the role. “At the end of the day, these patients deserved consistent care,” Poeth emphasized. “I knew I had to take this position for the patients – they were the ones who sold me on this job. They are the reason why we are all here. It was important for me to be an advocate for them.” The big hills to climb didn’t slow down Poeth; in fact, the exact opposite happened. Within her first year in the neurosurgery unit, her team onboarded 18 new graduates and replaced travelers. “We were hiring like crazy,” said Poeth. “My standing agenda at all section meetings focused on hiring and our quality metrics. I started having a relationship with our doctors. Once we created a strong doctor/nurse collaboration, our nurses started staying with us longer.” Everything on the unit was going great. Then, COVID-19 hit. “Since we had private patient rooms, our unit became the first COVID unit at Renown Regional,” Poeth recalls. “My whole staff that I had built up had to be distributed elsewhere. I started caring for COVID patients. We relied on our Infection Prevention team a lot. And at the same time, I was worried about my family in Africa.” Despite the stressful nature that the pandemic brought upon health systems everywhere, according to Poeth, she knew she had to continue on. “The neurosurgery team ended up merging with orthopedic trauma, which was very difficult,” said Poeth. “We went from 28 beds to 58 beds. The key to success here was training. Nurses are very resilient, and through training, we were able to stabilize the unit.” Noticing the opportunity for virtual demonstrations that were previously offered only in-person, Poeth spearheaded online trainings for nursing, physical therapy, mobility, head injuries and more, allowing teams across Renown to upskill in safe spaces. These programs continued throughout the pandemic, and Poeth was proud to be a figurehead through it all, helping to stabilize the unit while creating strong relationships with the entire team, many of whom followed her from Renown South Meadows to Renown Regional. Then, she gets another visitor – her Chief Nursing Executive – in her office with yet another opportunity. Have You Considered... In September 2022, Chief Nursing Executive Melodie Osborn walked into Poeth’s office with those three words that Poeth has heard for decades: “Have you considered...” “Before Melodie could even finish, I thought, ‘I have considered A LOT in my career!’” said Poeth. Melodie told Poeth that the William N. Pennington Cancer Institute was looking for a Director of Oncology Nursing, noting that this could be yet another growth opportunity for her and a chance for her to go back to her roots. “I had just celebrated my twentieth year at Renown; I knew this was going to be a decision I really had to think about,” said Poeth. “Everyone believed in me. Alicia Glassco told me, ‘Poeth, you are ready for this. Go for it.’ Once I applied for the position and started getting my updated chemotherapy certifications, I thought, ‘they are right; I got this.’” At this point in her career, Poeth had been hyper-focused on inpatient care, and this role would be her first time caring for patients in the outpatient setting. After going through the interview process, however, Poeth knew that this was where she was meant to be yet again – and colleagues she hadn’t seen in years reaffirmed that commitment. “I felt the most excited about the job when I toured the facility,” Poeth recalls. “I’ll never forget what one of the infusion nurses told me on my tour. She told me, ‘I don’t know if you remember me, but I remember you; I came from Renown South Meadows, and you were so nice to me as I was precepting as a new nurse. Your kindness was unforgettable to me.’ The fact that people like her wanted me in the unit so badly inspired me to come back.” Soon enough, Poeth became the Director of Oncology Nursing, a position she still proudly holds to this day. Once she was hired, she immediately went into deep learning mode, mastering skills such as revenue integrity, credentialing and the insurance process. She attributes Supervisor of Infusion Kaitlin Hildebrand and Director of Radiation Oncology Services Susan Cox for helping her succeed. Shortly after assuming the position, Poeth noticed yet another opportunity for cross-training within the organization to combat short staffing – training nurses from the Float Pool to care for patients in Infusion Services. “Between May and July of this year, we trained six nurses from Float Pool to do infusion therapy services, which offered so much relief to my team; I am so thankful to Rendee Perry, the Manager of Nursing in our Float Pool unit, and her team for their support,” said Poeth. “My mission in outpatient oncology is to serve the staff and patient population and create those strong relationships." Poeth's efforts to circumvent nurse burnout go beyond cross-training – as a director, she is always there for her team members no matter what, leading with kindness every step of the way. “I never miss a 7:45 a.m. huddle unless I am in a ‘cannot miss’ commitment; I want my employees to always know that I am there for them and that they are cared for both on and off the job,” Poeth emphasizes. “I want them to feel like they are valued, their families are valued and their mental health is valued; after all, without my team, we cannot care for patients. It’s important for them to know that I am here to be a security blanket and that there is always something we can do to solve a problem." Today, Poeth enjoys a full team of core Renown staff members whom patients look forward to seeing – and the high patient satisfaction scores to prove it. “Our team is so established that patients feel comfort in knowing they are always going to know exactly who they are being treated by,” said Poeth. “We will always work to maintain that consistency.” Staying True to the Mission Renown’s mission of making a genuine difference in the health and well-being of our community resonates closely with Poeth. Before she arrives at the infusion unit every day, she asks herself: What can I do to make it easier for my team to deliver care? “It takes a village to deliver the care we do,” said Poeth. “Our nurses are priceless. You can’t place a monetary value on dealing with life and death every day. This is what inspires me. It’s all about helping each other out and keeping those relationships strong.” Maintaining those relationships on the floor, according to Poeth, requires one main ingredient: work-life balance. “I want my nurses to be able to balance sending their kids to kindergarten and giving their patients their first chemotherapy treatments,” Poeth emphasizes. “I genuinely care about their lives. It’s nice when you get to know your team’s children, grandkids, spouse and hobbies. I’m grateful that Renown has given us the autonomy to foster that flexible environment within our teams. It is so rewarding to have such a strong impact on these employees.” To Poeth, it’s all about doing and then duplicating. Luckily for her team and infusion patients in northern Nevada, a new infusion center at Renown South Meadows is planned to open in the coming years as part of our commitment to expanding care. Her team is excited to grow their expertise down to south Reno – Poeth's original home hospital. “I strongly believe that as nurses, we are meant to be where we are meant to be at the time,” said Poeth. “Be kind to yourself and remember your ‘why.’ Take advantage of the opportunity you have.” To all nurses (and future nurses) out there, Poeth wants you to know that you are welcomed and valued. You are saving lives every day, and to her, that is worth everything. “Always remain focused, even throughout all the challenges. Never forget why you got into nursing. And lastly, always stay true to your own mission,” closes Poeth.